1. Introduction

Welcome to Rabhasam Organic (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rabhasamorganic.com/ (the “Site”) and purchase our organic products, including cold-pressed oils, ghee, spices, and grains.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products, or otherwise contact us.

A. Personal Information

When you make a purchase, create an account, or contact us, we may collect the following personal information:

  • Identity Data: Name, username.

  • Contact Data: Billing address, shipping address, email address, and telephone number.

  • Account Data: Password and other registration details.

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

B. Payment Information

We do not store your full credit/debit card details on our servers. All payment transactions are processed through secure third-party payment gateways. These gateways may collect payment information needed to process your order.

C. Automatically Collected Information

When you visit our Site, our servers automatically collect certain information, including:

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.

  • Usage Data: Information about how you use our website, products, and services (e.g., pages viewed, time spent on pages).

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and deliver your orders, manage payments, fees, and charges.

  • Account Management: To manage your registration as a user of the Site.

  • Customer Support: To respond to your inquiries, solve issues, and provide support via email or phone.

  • Communication: To send you administrative information, such as order confirmations, shipping updates, and changes to our terms or policies.

  • Marketing (Optional): With your consent, we may send you emails about new products, special offers (e.g., WhatsApp discounts), and other updates. You can opt-out of these communications at any time.

  • Site Improvement: To analyze usage trends and improve our website layout, product offerings, and customer experience.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information.

  • Essential Cookies: Necessary for the operation of the website (e.g., keeping items in your cart).

  • Analytics Cookies: Help us understand how visitors interact with the website.

  • Functionality Cookies: Recognize you when you return to our website to provide a personalized experience.

You can choose to disable cookies through your individual browser options, but this may affect your ability to use certain features of the Site.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted third parties to assist us in operating our website and conducting our business, specifically:

  • Service Providers: Logistics partners (for shipping orders), payment processors, and email delivery services.

  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Rights

Depending on your location, you may have the following rights regarding your data:

  • Access and Correction: You have the right to request access to the personal data we hold about you and to ask for your data to be corrected or updated.

  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., keeping transaction records for tax purposes).

  • Opt-Out: You may unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us.

To exercise these rights, please contact us using the information provided in Section 9.

8. Third-Party Websites

Our Site may contain links to other websites (e.g., social media pages, partner sites). We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of those websites.

9. Contact Us

If you have questions or comments about this policy, or if you wish to exercise your rights, you may contact us at:

Rabhasam Organic (Operated by Rabhasam Products Private Limited) Address: 1161/1, 24th Main Rd, near Ganesh Medical stores, 2nd Sector, Garden Layout, Sector 2, HSR Layout, Bengaluru, Karnataka 560102 Email: info@rabhasamorganic.com Phone: +91 95387 52971